How to claim benefits
In order to claim your benefits, you must fill in a benefit form every month.
For each day of the month, you must state all work, earned income, sickness, non-availability and other factors that may affect your benefits payment – also for weekends.
If you are taking a holiday, you must state the weekdays of your holiday, i.e. Monday to Friday, but not Saturdays or Sundays.
You may fill in your benefit form a week before the end of the month.
When you fill in your benefit form, you must disclose any work, income and other activities you have had and any sickness, holiday, etc. for the full month, even if you are only claiming benefits for part of the month.
You must also disclose the work you expect to have the rest of the month. Accordingly, the benefits paid to you will be in the nature of an on-account payment, based on the information you provide.
You must submit your benefit form within 1 month and 10 days after the end of the month.
It is important that you observe the time-limit; otherwise, we are not allowed to pay any benefits to you for the month in question.
Your benefits will be paid to you for a full calendar month at a time.
The funds will usually be available in your bank account on the last banking day of the month if you fill in your benefit form no later than on the third-to-last banking day of the month.
If you fill in the benefit form later than that, it will typically take a maximum of 3 banking days for the benefits to be paid.
However, it may take longer if we need information from you, for example about part-time work, or if your entitlement to benefits has not yet been verified.
If you have had work, we will receive information from your employer on the 11th day of the subsequent month about your hours of paid work and income in the preceding month.
In case of any discrepancy between what you have disclosed on your benefit form and the information provided by your employer, we may have to subsequently adjust your benefits.
Any underpayment will be paid out immediately.
Any overpayment will be set off against your subsequent benefits payments.
We will always contact you before adjusting your payments to give you an opportunity to react if you disagree.
Every 4 months, we must check to see how many hours you have worked during the past 4 months and whether you’ll have to serve a waiting day.
If you have worked 148 hours or less during the 4-month period, we must deduct an amount corresponding to 1 day of benefits. Only paid work counts towards the 148 hours.
Consequently, you will avoid losing 1 day of benefits if you have had more than 148 hours of paid work during the 4-month period.